Return? No Stress
Doesn't fit? Not quite your thing after all? No worries – returning is easy.
Consideration Period
14 days to decide, then another 14 to send it back.
What We Take Back
Unworn, with labels, neatly packaged. That's it.
Money Back
We'll process your refund within 14 days max. Often quicker.
How Do I Report a Return?
🚀 Reporting a Return = Easy
Create a return via our MyParcel return portal:
👉 Start your return by clicking the red button
Enter your Track and Trace of the shipment and your Postcode
You’ll immediately receive a shipping label. Print it, stick it, drop it off. Done.
What Does Returning Cost?
Return costs are on you. You’ll see the price when registering your return.
When Do I Get My Money Back?
Once your return has arrived and been approved, we’ll refund your money. It takes max. 14 days, but usually quicker. We refund via the method you used to pay.
Can I Exchange?
The easiest and only way to exchange is to return your original order and place a new one.
🤔 Any Questions?
Send us an email at info@lucapignatelli.eu. We’ll sort it out together.